Diya and Mohit were about to set up a home together. Fresh out of college, the youngsters had moved to a new city to build their respective careers. A few years down the line, juggling projects and commutes, they bought a small apartment together. But professional deadlines and an extended wedding left them with hardly any time to set it up with care. They had only a weekend to buy the essentials and move in. They made careful lists—microwave and gas ovens, blender, refrigerator, washing machine, and so on.

Diya’s older sister Kriti, who lives abroad, called her to check on the progress. Besides making suggestions here and there, she brought up the idea of getting extended warranty for their belongings. Kriti had even bought the windows in her house with a lifetime warranty. And she had already got them replaced twice. So now, she was a firm believer in extended warranty policies.

What is an extended warranty?

Usually, when we buy a product, it comes with a manufacturer’s product warranty. This warranty covers most products—whether it is a fridge or a television set—for a fixed period. An extended warranty policy covers your consumer durable appliances after the manufacturer’s warranty expires.

Suppose you buy a television set in January with a manufacturer’s warranty of 12 months. If it develops a defect in February the following year, the manufacturer’s warranty will not cover it. If you have an extended warranty, you will be safe. If you do not, you will have to pay for the repairs or even replacement out of your pocket.

Features and benefits

An extended warranty policy covers the cost of repair or replacement of an insured consumer durable appliance. This need for repair or replacement may arise out of unforeseen defects in material or poor workmanship. As long as it is detected within the policy period, you are protected. You can buy extended warranty policy for one, two, or three years, or even more. Most policies have affordable premium amounts for this extra protection.

A typical extended warranty policy provides coverage all over India. It does not depend on where an appliance was bought. There are call centres to answer customer queries on extended warranty policies.


So, when do you need to buy an extended warranty policy? The answer: every time you buy a consumer durable. These would include all the gadgets you rely on for daily life to run smoothly.

Read through the extended warranty documents. Know what the coverage and exclusion clauses are. Keep the warranty document and the manufacturer’s warranty card safe. If your appliance was repaired or replaced under the manufacturer’s warranty, keep the paperwork.

Also, keep a photo of your product in its new state, with the identification or serial number showing. In the case of a defect or damage, photograph the product again. You could furnish photographic evidence with your paperwork when you need the benefits of the extended warranty policy.

For more details on the product, please read the product sales brochure and rider brochure (wherever applicable) carefully.